eConsult is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.

Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. 

Remember if the situation is urgent you can contact NHS 111 by visiting or by calling 111. They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Latest News

Latest News

Our New Team Members

We are pleased to welcome Saira Hassan to the Symonds Green Health Centre.  She has taken up her role as Practice Manager from Monday 2nd August 2021.

Also, a very Warm welcome to Shirley Wood (receptionist) & Jeremias Nool (Practice Nurse) 

Coronavirus (COVID-19) Alert

Please note that during the Coronavirus Pandemic the practice remains open and continues to offer access to health care but we are delivering services in a slightly different way. These changes are to ensure the ongoing safety of our patients and staff.

The majority of our appointments will initially be telephone consultations. We also encourage you to use our e-Consult system for routine matters [LINK] available from this website (no username or password required). If necessary, a face to face appointment will be given by the clinician once they have spoken to you.

If you have a more urgent concern then please call the surgery, but note our telephone system is exceptionally busy.

If you need medical assistance when the surgery is closed and it is urgent but not life threatening, please use NHS 111 online or dial 111.

The Covid-19 vaccine is now being rolled out across Hertfordshire. Those who are most at risk from Covid-19 and the people that provide care to them are being prioritised first. Please do not contact us for your vaccine – wait to be called. In line with national guidance and to protect those who are the most as risk first, the vaccine is initially being offered in the community to people aged over 80. You will be contacted when it’s your turn for a vaccine. Even if you are fit and healthy, you are still at risk of getting Covid-19, being vaccinated can greatly reduce your risk of getting the virus so please do attend your appointment when called.

If you have been booked a face to face appointment please attend wearing a face covering. The practice will confirm your appointment.

If you answer Yes to any of the following questions we ask you to contact the practice to discuss your options before heading to the practice.

Do you have?

· A new continuous cough

· A high temperature (above 37.8)

· A new loss of taste or smell

· Or have you been told to self-isolate?

Please isolate as advised by the government guidance and arrange a test for COVID19 by going online or calling 119.

Please ensure we have your most up-to-date contact details and sign up to the SMS text messaging service. Visit for the latest guidance on coronavirus COVID-19, including symptom checker, self-care and social distancing advice.

Health News from the BBC and the NHS

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