England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19)
Get tested for COVID-19
Find out about the main symptoms of coronavirus and what to do if you or your child has them.
Get a test to check if you have COVID-19, find out what testing involves and understand your test result.
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
NHS COVID Pass
Find out how to get your COVID Pass to attend trial events in England or to travel abroad.
Self-isolation and treating symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
People at high risk
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Long-term effects (long COVID)
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Take part in research
Find out about health research studies and how you may be able to take part.
Download the NHS COVID-19 test and trace app
Dr M. R. Masood & Dr. N. ShazebSymonds Green Health CentreFiley CloseStevenage01438 email@example.com, SG1 2JWTel: 01438 364488
Due to the current circumstances and pressures on the NHS, NHS England has advised to change the way you currently order your regular medication. Your GP or healthcare practitioner will issue a repeat dispensing prescription which will have a number of prescription issues on it e.g. a minimum of 3 months of medication to be collected monthly. This “batch” of prescriptions will be sent electronically to your existing nominated pharmacy. This means that you simply collect your regular medication from your usual pharmacy without having to order it each month.
If you wish to change your pharmacy later; you can ask the new pharmacy to set your nomination with them. Your regular medication will then be available at that pharmacy.
When your pharmacy supplies your last electronic repeat prescription, they will inform you. You will then have to contact your GP practice to ask for another set of electronic repeat prescriptions. You may need to be seen for a review before another batch of electronic repeat dispensing prescription is authorized.
It is important to let your pharmacist know if you are taking any other medicines or if your medical condition changes. If you have any questions about your medicines, ask at the pharmacy, they will be happy to help you.
If you consent to this, you do not need to do anything as the practice has set this up for you using your current preferred pharmacy, however if you feel this is not suitable or you have any concerns or questions regarding this change please contact the surgery as soon as possible.
STEP BY STEP GUIDE TO HOW TO OBTAIN YOUR MEDICATION USING ELECTRONIC REPEAT DISPENSING (eRD) PRESCRIBING SYSTEM
If you have received a text from the surgery saying your prescription has been moved to this method of ordering you do not need to do anything and can go to STEP 2.
For patients who wish to move to eRD:
Talk to your healthcare practitioner prescriber and ask them if you can move to Electronic Repeat Dispensing (eRD). If your prescriber regards you to be eligible, your permission will be requested to share information about your treatment with your nominated pharmacy (any pharmacy which dispenses NHS medication). This enables your pharmacist to communicate to your prescriber about your treatment and the ability to provide you with tailored advice. Your prescriber will then authorize a number of eRD prescriptions (to cover a determined number of months). The duration will be based on your circumstances and clinical need.
Request and collect your first eRD prescription from your chosen pharmacy.
When you need your next month’s prescription, contact your pharmacy / go back to your pharmacy to request and collect.
Your pharmacy will ask you the following questions prior to issuing you your medications:
Please inform the pharmacy of only the medications you need, so they can issue what you require. This will aid waste reduction and save NHS resources.
If you have any questions about your medicines, just ask at the pharmacy; they’ll be happy to help you.
When your pharmacy supplies your last prescription, they will advise you to contact your GP practice to arrange for your medication to be reviewed and if it is clinically appropriate to issue another eRD prescription.
Should you have any other questions or concerns regarding this process please contact the surgery or your pharmacy.
Your doctor may have told you that you must continue with your medication and that you may order repeat prescriptions.
These can be ordered either by posting a self addressed envelope with your request, dropping it into the surgery, or putting it through our letter box if we are closed.
Please do not telephone your request unless you are housebound.
Patients who request Warfarin must bring their book or no Prescription will be issued. We do not supply HRT on repeat. All patients taking this must see Doctor/Nurse.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
Please allow three full working days between requesting and collecting your medication
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Prescription prepayment certificates (PPC) are available in England and they can save you money. PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment certificates allow anyone to obtain all the prescriptions they need for £2 per week. If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
If you need to access the services below then medicines are free:
There is further information about prescription exemptions and fees on the NHS website
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.