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Practice Update

  • We, at the Symonds Green Health Centre, are a Data Controller of your information. This means we are responsible for determining the purpose for collecting, storing and handling your personal and healthcare information when you are registered with us as a patient. Our aim is to provide you with the highest quality healthcare. To do this we must keep information about you, your health, and the care that is provided, or is planned to be provided, to you. This information is collectively known as your ‘health record’. The purposes for which we use the information held in your health record are set out in this Privacy Notice. It is important to us that you are informed about how we use the information we hold about you. If you have any questions about this Privacy Notice or any other concern regarding how your personal and healthcare information is used, then please contact us.

We must remind all our registered patients about our Zero Tolerance Policy. Any form of abuse of any kind to NHS Staff will not be tolerated by the practice

 

Parkrun

Late Arrivals for Appointments Policy

Patients have a duty to attend pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery

If you arrive 5 or more minutes late, you will not be seen as your appointment slot will have passed and the clinician will move on to the next appointment. So if your problem requires that you must see us, please ensure you arrive on time.

Patients who arrive late also contribute to a doctor running late. If you want to be seen on time, please remember everyone before you had to be start their slot on time and finish within their allocated slot, so don't be selfish and expect other patients to wait because you were late.

We thank you for your co-operation 

 

Welcome to the Symonds Green Health Centre

We are located at Filey Close, SG1 2JW

Call us on 01438364488

e82111.symondsgreenhealthcentre@nhs.net

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful tool for other health-related information in the local area. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Our Mission Statement

Symonds Green Health Centre will deliver outstanding medical services by creating an environment which is safe and emphasise compassion, listening, creativity team-work, trust and honesty

We will aim to deliver outcomes by providing appointments, specialised treatment, sign-postings, and knowledge, that will maintain our excellent reputation in the patient care management,preventative medicine and holistic care

Extended Access

Patients are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays, and between 9.00am to 5.00pm on Saturdays.This service is open 365 days of the year, including Bank Holidays. These extra appointments will all be at St Nicholas, Stevenage. To find out more, or to book an appointment, please speak to one of our reception team 

We Are a Parkrun Practice

Whether people want to improve their fitness, make new friends, cope with health problems, learn new skills or simply be outside with others, parkrun has a positive impact on health and wellbeing and changes lives.

  • Free, weekly 5k events for all ages from 4+, every Saturday morning, in areas of open space 
  • Organised by local volunteer teams
  • Not races: walk, run, jog, volunteer or spectate
  • parkrun is open to all, including those who are inactive or have health conditions or disabilities
  • Improve health and wellbeing through physical activity, including volunteering
  • Socialise, make friends and be part of a welcoming, supportive community?
 Come along to Six Hills Way, Stevenage, Hertfordshire, SG2 0BL, on Saturday mornings at 9am . You can contact your local parkrun team on stevenage@parkrun.com

When We Are Closed

When the surgeries are closed in the evenings and at weekends / public holidays you may contact the 'Primary Care Out-of-Hours Team' on 111.

111 is the free, 24 hour service for patients.  If you need medical help and it is not an emergency then call 111.  

This Hertfordshire based service will direct you to the right local health service for you – this could be your doctor, dentist, an out of hours doctor, a late opening pharmacist, community nurse, a Minor Injuries Unit or A&E.

This is the fastest way to get the right help – wherever you and whatever time.

  • 111 will get you through to a team of highly-trained advisers supported by experienced nurses.  You will be asked questions to assess your symptoms and then you will be directed to the right local service.  If the 111 advisers think you need an ambulance they will arrange for one to be sent to you.
  • Use 111 when you need medical help – when it is not a 999 emergency.
  • Use 111 when you do not know who to call for medical help.
  • Use 111 for health information and reassurance about what to do next.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 

Page last reviewed: 01 April 2022
Page created: 01 April 2022