econsult

FACE COVERING UPDATE

A press release was recently issued to the public regarding the wearing of face coverings in shops from 24 July. A link to information about exemptions was included.

The release can be found on this website: https://www.enhertsccg.nhs.uk/news/202007/hertfordshire-residents-asked-%E2%80%98play-their-part%E2%80%99-face-coverings-made-mandatory-all-shops

COPI NOTICE

The way your data is being shared has changed under an official notice from the government due to Coronavirus. Please see attached for more details.

COPI NOTICE

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

We are here for you when you need us – how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.] On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a source of trusted health advice about you or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. You can send your repeat prescriptions requests to E82111.symondsgreenhealthcentre@nhs.net Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Cancer

Find out more at Be Clear On Cancer

Upcoming Health Campaign Events:-

Details coming soon

Are you a Carer?

You are a carer if you provide help and support, unpaid, to a family member, friend or neighbour who would otherwise not be able to manage.  The person you care for may have a physical or learning disability, dementia, mental health problems, may misuse drugs or alcohol or may be ill or frail.The person may live with you or elsewhere, may be an adult or a child but if they rely on you for support, then you are a carer.

Anyone can become a carer: Carers come from all walks of life, all cultures and can be of any age.  Carers in Hertfordshire are the countywide charity supporting carers with information, advice and services and enabling them to participate in planning and decisions and have a voice. They also provide information and advice to carers who live, work or care in Hertfordshire.  Please let us know for records purposes if you are a carer, and you can click the Carers Direct link on the right, or visit Carers in Hertfordshire's website for more information.

Latest News

Download our latest Newsletter - Autumn / Winter 2019

Did you know we have a Patient Participation Group?

This is a group made up of patients and staff that represent our practice population.  We meet quarterly, to ensure that patients are involved in decisions about the range and quality of the services we provide.  We want to seek the views of our patients, and ensure that patients are engaged with changes to the practice.  We can raise items and issues that initiate from our suggestion box.

If you would like to join our PPG, please ask for a form at Reception.  We would love to have you!

Online Access

The number of online access appointments is being increased from November 2019. There will be appointments for each Dr and Nurse Alison available, check daily.

 Coronavirus

If you or a family member have flown back from China in the last two weeks and you feel unwell with flu like symptoms PLEASE DO NOT ATTEND THE SURGERY. Please stay at home and call 111

Christmas Let us know your views - take our patient survey

(Site updated 15/07/2021)
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