To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• At Symonds Green Health Centre, we understand that there may be times when as a patient you find yourself running slightly late for your appointment. If this happens to you contact the receptionist to advise the GP. You may still be able to see the doctor however there may be a wait until the end of surgery
• However, if you are late for an appointment you may be asked to re-book.

We always offer same day appointments, we ask you contact the surgery via our online form from 8.00 am to request these appointments. We do aim to offer appointments for all patients who wish either a telephone triage appointment or a face to face where possible. We also offer appointments with:

• Emergency Care Practitioners
• Advanced Nurse Practitioners
• Practice Nurses
• Healthcare Assistants
• Physiotherapist Specialists
• Mental Health Workers
• Health and Wellbeing Coach
• Pharmacists
• Social Prescribers
• Care Co-ordinators

If you have a telephone appointment with one of our clinicians. The clinician will try and ring you as near to that time as possible. We usually give you AM or PM option

Your phone must be able to receive telephone calls from withheld numbers as our telephone number is automatically withheld.

The clinician will call twice before they mark the appointment as a ‘Did Not Attend’ (DNA)

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If you need help now or when we are closed

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, or face-to-face.
• if you need an interpreter
• if you have any other access or communication needs.

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.

Symptoms include;

Chest pain

Severe abdominal pain

Vomiting blood

Breathlessness

Non-blanching rashes (the glass test)

Possible anaphylactic shock (swelling of mouth and throat)

If you are housebound and need an appointment, we will do a home visit We will phone you first to understand what you need.

To request a home visit, it’s helpful if you contact the practice before 10am as possible.

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.